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FAQs

Managing Your Account

If something’s off — wrong name, old address, missing info — no worries. You can update your details anytime, and we’ll make sure it gets sorted fast.

Here’s how:

  • Log In to your account and update your info directly

  • Or just hit us up through [Contact Us] and we’ll take care of it

We’ll get your info sorted as soon as we hear from you — quick action, no fuss.

All Your Burning Questions Answered

Here's exactly why;

  • Quality and Durability: We use top-notch materials built to handle climbing and active lifestyles. Our gear stands up to your adventures and keeps going strong.
  • Comfort and Fit: Designed with climbers in mind, our gear offers a fit that moves with you. Whether you're scaling walls or kicking back, you’ll feel right at home.
  • Innovative Design: We’re all about integrating pro feedback into our designs. Our gear is crafted to enhance your performance and comfort.
  • Sustainability: Eco-friendly materials and ethical manufacturing is important to us. We’re committed to keeping things green while delivering gear that performs.

Finding your perfect fit is simple with our Fit Quiz! Just follow these steps:

1️⃣ Click the "Size Guide" button on the product page. (See the screenshot below 👇)
2️⃣ Answer a few quick questions about your body, style, and fit preferences.
3️⃣ Get your recommended size instantly—no more guesswork! 

Our Fit Quiz helps you find the right fit the first time, reducing the chances of returns and ensuring you feel great in your gear.

If you need any help, reach out to us—we’ve got you covered! 

At the moment, we only accept payments in USD. We're working on offering more currency options in the future. Thanks for your understanding.

Our clothing is crafted with care in ethically selected factories around the world. We prioritize high-quality production and fair labor practices to ensure you get the best gear with a conscience. If you have specific questions about our manufacturing locations or practices, just give us a shout.

Back in Stock Notifications
If an item you want is currently out of stock, just click the "Notify Me When Available" button. You’ll be added to our waitlist and receive an email notification as soon as the product is back in stock. This way, you won’t miss out on snagging your favorite gear.

Products schedule for restock:

Chalk Bucket Natural -  April 2025.
Anchor Pants - May 2025
Gravity Overrated Tee - May 2025 
Harness Utility Pants - June 2025


Discontinued Products
Some items won’t be restocked and are being discontinued. Here’s the list of those products:

  •  Dirtbag Tanktop
  •  Belay Crew Mens
  •  Boulder Beast Tees
  •  Chalk Addict Tee
  •  Climb All The Things Tee
  •  Beta Lord Tee
  •  Crux Shirt
  •  Jug Hoodies
  •  Scramble Crews
  •  Ledge Legend Tees
  •  Top Out Tees
  •  Runout Half-Zip Mens
  •  Mono Shorts
  •  Sandbag Sweatpants
  •  Sloper Tee (Replaced with our Upgraded Sloper Tees)
  •  Beast Mode Tees
  •  Red Point Jackets
  •  Layback Crews
  •  Layback Hoodies

Warranty & Repair

Yes, we stand by the quality of our gear! All products purchased on Rúngne.com come with a 2-year warranty covering any manufacturer defects, including issues with design, materials, or craftsmanship. 


If you spot a defect, let us know within 2 months of noticing it. Please note that our warranty doesn’t cover damage from impacts, improper use, or other issues not related to manufacturing defects.

We aim for top-notch quality, but sometimes things slip through. If your item arrives damaged, here’s what to do:

  1. Head to our return portal and select the "damaged product" option.
  2. Upload a photo of the damage to help us verify the issue.
  3. Submit the request, and our team will get back to you with next steps.

We’ll sort it out ASAP. 

Returns, Replacements, & Cancelations

Rest assured. At Rúngne, we want you to be thrilled with your purchase. Here's how it works:

- Refunds & Exchanges: You’ve got 30 days from the delivery date to return or exchange your item. Just keep it in its original condition—new, unworn, unwashed, with tags, and in the original packaging if possible. Items returned in damaged, worn, or unsuitable conditions are not eligible for refunds(e.g., visible signs of wear, smells, stains).

- Shipping Requirements: Use the provided return label and follow the return instructions sent to your email. Self-postage returns are prohibited due to shipping fees, reverse duties, and taxes.

- Return Handling Fees: Fees will vary depending on the item's weight and shipping zone. The exact amount will be displayed during the return process in the portal.

- Exchanges: The fee is applied when we process your exchange after receiving the returned item. For refunds, the fee will be deducted from the amount refunded.

To kick off your return or exchange, head here: Return Portal


If you need to cancel your order, act fast! We can only cancel or modify orders that haven't been shipped yet. Reach out to us at [email protected] or hit us up on Live Chat as soon as possible for assistance.

If you’ve received the wrong items, no worries. Head over to our return portal and select "I’ve received wrong items." You’ll need to upload a picture of the product you received. After that, return the incorrect item to us, and we’ll ship out the correct one right away—no return fee will be charged.

We want you to be thrilled with your Rúngne purchase, so if something hasn’t lived up to your expectations, reach out to us within 30 days of delivery. We’ll work with you to find the best solution, whether that’s a full or partial refund, a replacement, or store credit.

To start the process, contact us at [email protected]. Our team is here to assist you every step of the way. Please note that refunds or exchanges will only be processed once we’ve received the returned item.

Your satisfaction is our top priority, and we’re here to make sure you’re happy with your shopping experience.

If you're in the EU, you have a 14-day cooling-off period to return your purchase without needing to provide a reason. Just initiate your return within 14 days of receiving your order, and we’ll handle the rest. Please keep in mind that the return fee still needs to be covered, and it is the customer's responsibility to cover the return shipping costs.

If you’ve ordered the wrong item, no worries. Here’s how it works:

  1. Return the Wrong Item: Send back the incorrect item for an exchange. You’ll be responsible for the return fee and any price difference.
  2. No Extra Shipping Costs: Once we get the returned item, we’ll ship out the correct one without any additional shipping or customs fees.
  3. Need Help? Reach out to our customer support team for assistance with processing your return or exchange. 

We’ll get you sorted and make sure you get what you ordered!

We want you to be thrilled with your Rúngne gear, but if you need to make a return, we’ve got you covered. You have 30 days to return any item in its original condition. To start the return process, just head over to our return portal for all the details and instructions.

To process an exchange, please use our return portal. Follow the instructions provided there, and be prepared to cover the return fee. Our return portal will guide you through the steps to ensure a smooth exchange process.

Shipping policy

We process and dispatch orders from Monday to Friday, and deliveries occur on working days only. Once your order is shipped, you'll receive a confirmation email with your shipping details and tracking number. You can use the link in the email to check the estimated arrival date of your purchase. Shipping usually takes about 2-7 days, depending on where you are.

Shipping fees are calculated during the checkout process, factoring in the weight, dimensions, volume, and destination of your order. Our shipping system reflect the exact charges provided by the courier.

Special Offer: For orders over $100 USD, you’ll receive a 50% discount on shipping costs!

Delivery Times: Shipping times vary depending on your location and the shipping method selected. During checkout, you’ll be able to view estimated delivery times based on your region and the carrier’s availability.

If you have any questions about shipping fees, delivery times, or specific destinations, feel free to reach out—we’re here to help!

We handle all taxes and import fees for your order, so you won't face any unexpected charges upon arrival. Enjoy a smooth shopping experience with no hidden costs!

We're stoked to ship Rúngne gear worldwide! Most orders arrive within 2-7 days, depending on where you’re based, and we’ll make sure your gear gets to you quickly and hassle-free.

Just a quick note: Due to carrier restrictions, we’re currently unable to ship to Ukraine, Israel, Belarus, or Russia. Thanks for your understanding!

We get it—waiting is never fun. If your order’s MIA past the expected delivery time, here’s what to do:

1. Give Us a Shout: Drop our customer service team a message with your order details. We’ll dive into what’s going on and track down your package.

2. We’ll Chase It Up: We’ll reach out to the delivery company and, if needed, poke customs or the carrier to speed things up.

3. Stay in the Loop: We’ll keep you posted on any updates and the next steps.

We’re on it and will do everything we can to get your gear to you ASAP. 

If you need to tweak your shipping address after hitting “buy,” let us know ASAP. Drop us a line with the new details, and we’ll update your address and redirect your parcel.

Heads up: If your order’s already on the move, we won’t be able to change the address. You’ll get a confirmation email once we’ve updated it in our system.

If your shipment is held up at customs and you need an invoice for clearance, just reach out to us. We'll send you a commercial invoice with all the details you need, like the contents and value of your package. 

We’re just as excited for you to get your Rúngne gear! Once your order is on its way, we’ll shoot you an email with a tracking number. You can use this number to follow your package’s journey right to your doorstep.

Refund policy

If you're not completely satisfied with your purchase, you have 30 days from the date of receipt to initiate a return. Simply go to our return portal to get started.

To return an item, please ensure it meets the following conditions:

  • Condition: Items must be new, unworn, unwashed, and returned within 30 days with proof of purchase. Items returned in damaged, worn, or unsuitable conditions are not eligible for refunds(e.g., visible signs of wear, smells, stains). 
    • Products must be in their original condition with all tags attached; untagged items require original packaging.
    • Unaccepted returns will not be shipped back.
    • Socks are non-returnable.
  • Order Number: Provide your order number.

This ensures a smooth and efficient return process.

  • Start the Process: Begin your return by using our return portal.
  • Return Label & Instructions: Once your return is accepted, you will receive a return shipping label and detailed instructions via email.
  • Note: Returns without prior request will not be accepted.
  • Return Handling Fee: Fees will vary depending on the item's weight and shipping zone. The exact amount will be displayed during the return process in the portal. 

Note: Returns from different orders must be shipped separately to avoid refund errors.

For any return inquiries, reach out to our support.

  • Warranty Coverage: We offer a 2-year warranty against manufacturing defects. Please notify us within 2 months of discovering any defects.
  • Exclusions: The warranty does not cover damages resulting from misuse or issues not related to manufacturing.
  • Defective or Damaged Orders: If your order arrives defective, damaged, or incorrect, contact us immediately for assistance.

Please note that we cannot accept returns on the following items:

  • Perishable goods
  • Custom items
  • Personal care products
  • Hazardous materials
  • Flammable liquids or gases
  • Sale items
  • Gift cards
  • Socks
    • Refunds are issued only to the original payment method.
    • Processing takes up to 5 business days after receiving and inspecting the return.
    • Bank processing may take an additional 3–5 business days.

If you experience any delays beyond 15 business days after approval, please reach out to our support team for assistance.

Climbing Gym FAQ

Partnering with Rúngne is a fantastic way to elevate your gym's offerings and attract more climbers. Here’s how we can help:

- Top-Quality Gear: Equip your gym with Rúngne’s sought-after climbing gear, ensuring your members have access to the best equipment.

- Marketing Support: Benefit from our marketing efforts, including social media exposure and promotional materials, to boost your gym’s visibility.

- Event Prizes: We provide exciting event prizes that can enhance your gym’s competitions and events, making them more engaging and rewarding for your members.

Let's work together to enhance your gym/shop and draw in more climbers!

To get started as a wholesale partner, just send a quick note to [email protected]. It’s as simple as flipping the pages of your favorite book! We’ll take it from there.

Simply shoot an email to [email protected]. Our team will handle all the details and get your order sorted.

No worries- we´ve got you covered. If you encounter any issues with unsold products or defects, just let us know. We’ll work together to find the best solution and keep things running smoothly. Your satisfaction is our top priority.

We aim for speedy delivery! While times can vary based on location and order size, we strive to have your gear at your gym within a week. Rest assured, we'll keep you updated on the progress every step of the way.

We’re all about giving your gym a great deal so you can boost your profits. You won’t have to worry about high minimum order quantities. For detailed pricing and discounts, just drop us a line at [email protected], and we’ll fill you in on all the specifics.

Ambassador Program

Our Ambassador program lets you promote Rúngne products on your social media and earn commissions on sales through your unique discount code or earn rewards for activities and engagement through missions.

To kick things off, go to: Ambassador Program.


Discount codes

To snag your free product with a promo code from our website event, just follow these steps:

  1.  Add Your Free Item: Toss the item you won into your shopping cart.
  2.  Hit the Minimum Purchase: Make sure your cart meets the minimum purchase requirement specified with your code.
  3.  Enter the Code: At checkout, pop your promo code into the designated field.
  4.  Complete Your Order: Finalize your checkout, and the discount will be applied.

If the code doesn’t work, double-check that you've met all conditions, like the minimum order value and including any required items. If you're still having trouble, just give us a shout, and we’ll sort it out for you.

Unfortunately, our checkout system only allows for one discount code per order. So, you won’t be able to stack multiple codes. 


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